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Cancellation Policy

We understand that sometimes circumstances beyond your control arise and an appointment may have to be cancelled or rescheduled.   Spa 901 adheres to a 24 hour cancellation policy, as we consider both our guests’ and therapists’ time to be valuable.  A charge of $50 may be issued for late cancellations, and up to the full cost of treatments will be issued for no shows.   A credit card is required at the time of booking to secure your appointment.

Check In Times

We ask that all guests check in a minimum of 15 minutes prior to their appointment time in order to leave sufficient time to complete our client intake form, as well as prepare and change for your appointment.  Arriving late may limit the time available for your treatment due to adjacent bookings after your scheduled time.  We request that you arrive as suggested as to not lessen the effectiveness of your treatment or the enjoyment of the services booked.

Minimum Age

All massage, body, facial services and amenities, including our outdoor hot pool, are available to guests 16 years of age and older.  We respect families and mothers with little ones, but ask that children or babies do not accompany guests to appointments.   We are happy to accommodate mother/daughter appointments for manicures or pedicures, please ask one of our spa coordinators for more information.

What to Wear / Personal Belongings

At the time of check in, we will provide you with slippers, a robe and a secure personal locker.  We are commonly asked “what should I wear into my appointment?”  Our staff are professionally trained therapists who use draping techniques to ensure that your intimate areas are fully covered at all times during your appointment.  All of our beds are equipped with bed warmers, sheets, and a blanket or duvet for your comfort.   If you are uncomfortable fully disrobing, we ask that you bring a comfortable pair of shorts to change into and communicate with your therapist so that you can fully relax and enjoy the services being provided.

Environment / Alcohol Policy

Spa 901 enforces a strict alcohol-free environment, unless a special occasion license is acquired by the guest to legally consume alcohol within our spa.  Please enquire with our reception team for details.

Smoking is not permitted in the spa or within 9 foot radius of the 901 building.

We ask all guests to respect the quiet enjoyment of others and limit noise level within our space.  We suggest that cell phones, pagers and personal devices are turned off during treatments and in common areas to avoid disrupting the enjoyment of their treatment or the experience for other guests.

Gift Certificate Policy

Gift certificates are non-refundable and have no cash value. Gift certificates can be redeemed toward any service or package at Spa 901, however can not be used to tip a service provider. Our menu may change from time to time, and original purchase price of gift certificate will be honored toward any service choices. Promotional offers are not valid on gift certificate purchases.

Group Booking Policy

Groups of six people or more are entitled to receive a 10% discount off full-priced services at Spa 901.   The discount can not be applied to any spa packages or any services administered by a BC Registered Massage Therapist.

Groups must obtain a special event permit if they wish to consume alcohol within the premise of Spa 901.  The special event permit must be e-mailed to Spa 901 no more than two days prior to the group booking.  Food and alcohol is only to be consumed in the relaxation lounge, and rental of this space is mandatory for any groups consuming food or alcohol onsite.  The cost of room rental is $20 per hour, which includes private use of the a relaxation lounge with full-set up provided including plates, napkins, cups, utensils, etc.

Discounts and Promotions

All discounts and promotions offered by Spa 901 can be applied toward any full price services at Spa 901, excluding:

Services administered by at BC Registered Massage Therapist – BC registered massage therapists are considered health practitioners in the province of British Columbia and discounts will not be applied to their services.

All pre-packaged waxing and spa packages.

*All discounts can not be used in conjunction with any other promotions, discounts or offers.

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